Great Dispatch, or Great Customer Service

Excellent article taken from Transport Topics, Aug. 11, 2009. Opinion: The Customer Service, Dispatch Dilemma – By Greg Shelton, Dispatch Consultant As the recession deepens, there is growing awareness in the transportation industry of the role dispatchers play in keeping third-party logistics firms and freight brokerages competitive, particularly in the areas where dispatch and customer […]

Freight Tec – The Importance of Using Technology

Freight Tec was recently featured on IT Magazine by Internet Truckstop. “Techology is the wave of the future and those not riding it will be left in the surf paddling” – Jeff Graves, CFO Freight Tec. Here is the cover – “We’re early adopters of technology.  We’re always testing it, checking it out and keeping […]

Asset-Based Carriers – Brokering Freight

Excellent article taken from the Journal of Commerce, Aug. 10, 2009 Issue, page 9. Broker vs. Motor Carrier I HAVE BEEN on both sides of transporation, and everyone brokers loads (“Brokers Ride a Rollercoaster,” www.joc.com/node/410818).  It’s comedic when I hear a shipper say they don’t use brokers and only use asset-based companies.  If only they […]

Beware of ‘Reincarnated’ Trucking Companies

Excellent article taken from the Journal of Commerce, Aug. 10, 2009 Issue, page 8. ‘Reincarnated’ Truckers Live On MORE THAN 1,000 trucking companies shut down for violating federal safety rules may still be operating on U.S. highways under new names.  Federal investigators call them “reincarnated motor carriers” — and they’ve proved harder to stop than […]

Fair Commission Split

Am I being paid a “fair” commission split for the kind of business I’m doing? What is a “fair” split? A “fair” split is one that takes many things into consideration. Here are a few of them: What Freight Tec takes into consideration: Trustworthiness of the Agent / Prospective Agent revenue level gross profit credit risk of your […]

Legal Case – Jones v. D’Souza

Winford Dallas JONES, Plaintiff, v. Loretta M. D’SOUZA, Personal Representative of the Estate of Kristina Mae Arciszewski, deceased, et al., Defendants. Sept. 11, 2007. GLEN E. CONRAD, United States District Judge. This personal injury action arose from a serious accident involving two tractor-trailers that occurred on the night of September 12, 2004, in Wythe County. […]

Foreseeable Damages

If the Shipper gives notice to ALL parties (the broker and/or the carrier) that if the load misses its appointment time that there will be penalties assessed of $____ per day or $____ hour UP FRONT (notice of “foreseeable damages”) prior to the truck even being dispatched, and ALL parties agree to these terms, then the […]

Reasonable Dispatch

A truck has the right to deliver the freight in a reasonable period of time. The driver of the truck must act in the best interest of the public. He must drive safe, obey the speed limit, follow the HOS (hours of service) regulations, and follow local laws while making every reasonable effort to deliver your […]