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Freight Tec News

Shippers Can’t Be Too Careful in Qualifying Carriers

This is a True Story.  A carrier calls our office to book a load we had shared with our network.  We start our Carrier Qualification Process and find out that the Carrier wants to use an owner-operator.  We advised the Carrier that we needed to see their federal operating authority, Certificate of Insurance, W-9, and a signed copy of our Broker/Carrier Agreement.  When we receive everything back, we find that the Certificate of Insurance shows CARGO LIABILITY INSURANCE ONLY.

So, we called the Carrier back and asked if they had a separate Certificate of Insurance for Auto Liability.  He said, “No. Our owner operator carries Auto Liability Insurance.  All we provide is Cargo Insurance on the load and trailer.”   When we talked to the Owner-Operator, he forwarded to us a Certificate of Insurance showing Auto Liability Insurance.  At this point, most companies don’t check any further.  But our Carrier Qualification clerk, Kellie, called both of the insurance agents to verify insurance coverage.  This is what she found:

The Owner-Operator only had “Non-Loaded” Auto Liability insurance commonly referred to as “bobtail” insurance.  HE WAS NOT INSURED IF HE WAS HAULING A LOAD!!! The company for whom the Owner-Operator was hauling DID NOT HAVE AUTO LIABILITY INSURANCE.  Therefore, if we would have given this Carrier our load, our Shipper and we would have had a huge public liability risk since nobody was insured to protect the public. Imagine what would have happened if this truck was involved in an accident while hauling a load for one of our shippers.  The injured parties would have sued everybody—including our shipper and us—for damages.  The trucker and the company probably are “judgment proof” as all of their operating assets are most likely heavily financed with little or no equity.  That would leave only Freight Tec and its shipper liable.  As a result, we would have had to pay.  Freight Tec carries Professional Errors and Omissions Liability Insurance (the same insurance as medical doctors, lawyers, CPA’s, and engineers carry) in the event we make a mistake.  Fewer than 50 property brokers out of over 15,000 carry this insurance to protect their shippers.  Freight Tec is one of a select group of brokers who does.

BOTTOM LINE: You cannot be too careful in Qualifying Carriers.  Freight Tec does this every day on a FULL-TIME basis to protect our Shippers and ourselves from potentially devastating lawsuits.  To further protect our Shippers, we also carry Professional Errors and Omissions Liability Insurance.

3 Benefits of Working with a Freight Broker That Offers Cutting-Edge Technology

When choosing a freight broker to work with, access to technology might not be the first factor that comes to mind. Your questions likely center on issues such as credit, industry compliance, insurance, reputation, and communication skills.

Here’s the irony: Each of these issues for freight brokers can be better managed and made easier through technology. When used intelligently, cutting-edge freight broker technology frees up agents to do their work with more efficiency and passion than ever before.

How to Find a Brokerage that Will Help Serve the Needs of Your Clients

In a highly competitive industry such as freight, independent freight agents are always looking for an edge. In particular, they want to find a brokerage that can help them serve the needs of their clients, or shippers.

There aren’t any magic pills that solve the challenges that agents face, but there certainly are small but powerful tools and support that can make a big difference.

5 Exciting Benefits of Becoming an Independent Freight Agent

The freight industry can be rewarding in a variety of ways, but also very challenging. Salespeople, operations personnel, agents and brokerage owners can make a great living, but lack of time, resources and support sometimes often stand in the way of growth.

Many freight industry professionals are transitioning into a role with fewer challenges and ample potential: independent freight agent. Here are five exciting benefits of becoming an independent freight agent.

Freight Tec Doesn’t Have an Internal Brokerage — Find Out What That Means for You

You spend the majority of your waking hours at work, so it stands to reason that a little peace of mind in the workplace goes a long way. There’s almost nothing worse than feeling worried at work all day every day.

Yet, that’s how many freight agent feel, especially if they work for a brokerage that has an in-house sales team or an internal brokerage. Fighting constant high-pressure sales battles against people who are SUPPOSED to be on your side isn’t helping YOU.

3 Common Mistakes Made By Freight Broker Agents

For freight broker agents, attention to detail is one of the easiest, most impactful actions to take — especially attention to proactive efforts. Conversely, there are many problems that agents should actively avoid.

Striving to avoid industry-specific pitfalls is one of the best learning experiences associated with the world of freight. Here are three common mistakes made by freight broker agents:

How Freight Brokers Can Best Build Meaningful Client Relationships

Even with emerging software, technologies and digital marketing tools taking their industry by storm, top freight brokers are only as successful as the client relationships they can build and maintain.

The freight industry, like so many other industries, revolves around loyalty, trust, reputation and standing out. Developing strong bonds with carries and shippers is vital.

The Best Way to Get Your Carriers Set Up Quickly

In 2017, making things easier is what life is all about — whether it’s food service, the daily commute or even facilitating freight services. For freight agents and carriers, making processes easier saves time, which yields more profit and builds lasting business relationships.
 
When independent freight agents are able to get their carriers up and hauling as fast, and efficiently as possible, everyone benefits. The best way to get your carriers set up quickly is to combine fantastic customer service with cutting-edge online tools.

Customer Service Still Matters

Even in an age ruled by the Internet and various technologies, it’s tough to beat great, thoughtful customer service. A carrier who’s working with an independent agent from a brokerage like Freight Tec can expect the quick, consistently helpful service associated with a Top 100 Broker. It’s a valuable component of any quality freight broker’s agent program.
 
When agents are free to focus on making deals instead of on back-office work, that’s when carriers receive the best possible support. It makes a big difference having staff dedicated to important work such as carrier approval and setup, payables and receivables, and much more.
 
With help from a highly experienced team in the front office, independent carriers can get themselves and their drivers all set and ready to roll – quickly, and with fewer headaches.
 

Technology That Makes the Process Easier

Along with terrific customer service, today’s freight agents need the right online tools to help get carriers moving right away. For instance, industry-best software platforms such as Internet Truckstop, Pricing tools, DAT and other agent tools are becoming more and more necessary to conduct business.
 
Companies such as Freight Tec also provide their own proprietary online tools making carrier on-boarding as simple as possible. Freight Tec also has Youtube tutorials, to serve as very useful guides that are short enough for carriers to quickly and easily navigate on their smartphone, tablet or computer as they get set up with Freight Tec.
 
The freight industry moves faster than ever, and cutting corners is not an option. That’s why help for independent freight agents — largely through optimal carrier service and the latest tech tools — is quickly becoming a necessity instead of a luxury.

8 Ways for Carriers to Stay Safe on the Road

When you’re driving the largest vehicle on the roadway, it’s easy to grow complacent about safety — especially when you drive for hours and hours at a time.

The challenge is that while freight carriers have a difficult task regarding safety, they also have a huge responsibility, and they must do whatever they can to account for the ignorance and mistakes of regular motorists. Lives and expensive cargo are at stake.

Here are eight ways that carriers can stay safe on the road: