In business, the notion of a level playing field is essential to long-term success. A level playing field is defined as an “economic and legal environment in which all competitors, irrespective of their size or financial strength, follow the same rules and get equal opportunity to compete.” Great business people can be clever, cunning, and…
We believe in trying to find a different load for a Carrier, who wants to be home for the weekend to spend time with his family… Taking care of some of the extra headaches for a Shipping Manager so he can spend more time with his family… or making sure our Agents and Employees get…
If trust really is one of the main tent poles of a good relationship (and we believe that it is), then what does that mean for the bond between a freight broker and its freight agents? What does it take for a broker to create the type of trust necessary for both parties to move…
Becoming an independent freight agent is one of the most rewarding career moves available in transportation and logistics today. Unlike a traditional freight agent job where you clock in as someone else’s employee, an independent freight agent operates as a self-directed sales professional who partners with a freight brokerage instead of working inside one company’s…
For freight agents, there is strong, vast potential to grow a client base and make a lot of money. Of course, like in any industry, there are challenges that must be overcome. Many of today’s freight brokers and agents feel pressured to stay up to date with the latest software — the type of industry-specific…
On many levels, freight agent clients are no different than customers in any other industry. They want their needs met, they need to be treated fairly, and they crave predictability. Sounds simple enough, right? However, it definitely takes a certain type of person to attract the right clients to increase freight business. It takes an…
Should Agents be 100% liable for their customer’s Bad Debts? Imagine one of your largest customers going belly up… and they owe you and your Broker company $50,000.00… You soon learn there is no hope of collecting any of the money owed… Who should pay for that bad debt? It should be split the same way…
Freight brokerage is the business of connecting shippers who need freight moved with carriers who have trucks available to move it — and it remains one of the fastest-growing corners of the $940 billion U.S. trucking industry. Whether you are a shipper trying to understand how a broker moves your freight, or an entrepreneur deciding…
Whether you work for a freight brokerage or operate your own, it’s important to now and again take stock of what’s working and what’s not. There are some key questions to ask yourself about the industry and your brokerage. Most of these questions are about common freight broker frustrations such as tedious, tiresome administrative…
Even with an exceptional team and a top-notch system in place, no freight brokerage or agent can have extended success without keeping shippers happy. Here are 3 reasons why customer relationships can never be neglected.