In 2017, making things easier is what life is all about — whether it’s food service, the daily commute or even facilitating freight services. For freight agents and carriers, making processes easier saves time, which yields more profit and builds lasting business relationships.
When independent freight agents are able to get their carriers up and hauling as fast, and efficiently as possible, everyone benefits. The best way to get your carriers set up quickly is to combine fantastic customer service with cutting-edge online tools.
Customer Service Still Matters
Even in an age ruled by the Internet and various technologies, it’s tough to beat great, thoughtful customer service. A carrier who’s working with an independent agent from a brokerage like Freight Tec can expect the quick, consistently helpful service associated with a Top 100 Broker. It’s a valuable component of any quality freight broker’s agent program.
When agents are free to focus on making deals instead of on back-office work, that’s when carriers receive the best possible support. It makes a big difference having staff dedicated to important work such as carrier approval and setup, payables and receivables, and much more.
With help from a highly experienced team in the front office, independent carriers can get themselves and their drivers all set and ready to roll – quickly, and with fewer headaches.
Technology That Makes the Process Easier
Along with terrific customer service, today’s freight agents need the right online tools to help get carriers moving right away. For instance, industry-best software platforms such as Internet Truckstop, Pricing tools, DAT and other agent tools are becoming more and more necessary to conduct business.
Companies such as Freight Tec also provide their own proprietary online tools making carrier on-boarding as simple as possible. Freight Tec also has Youtube tutorials, to serve as very useful guides that are short enough for carriers to quickly and easily navigate on their smartphone, tablet or computer as they get set up with Freight Tec.
The freight industry moves faster than ever, and cutting corners is not an option. That’s why help for independent freight agents — largely through optimal carrier service and the latest tech tools — is quickly becoming a necessity instead of a luxury.
