Each of us are reminded daily that Customers Talk. If you do a great job, or a poor job, your customers will tell you – but probably won’t tell you to your face. They’ll tell you, by telling others.
Here is an excellent quote from Jeffrey Gitomer:
Customers talk…to their associates, friends, and neighbors. Here is the number of people they will talk to based upon how well you handle their complaint.
3 if you do a good job
10 if you do a great job
25 if you do a bad job
50 if you get into an argument
How are your customers talking about you?
– Jeffrey Gitomer, Customer Satisfaction is Worthless Customer Loyalty is Priceless
Freight Tec strives for excellent service, 100% of the time. That is what keeps our customers coming back, and provides new business opportunities from referrals.
Make sure you’re Always Doing a Great Job, and you’ll build your business.