There’s no end-all, be-all answer to the question of how to get freight from shippers — especially considering the constantly changing technology and culture around us. To enjoy sustained success, freight agents must be familiar with sales techniques that have worked in the past and ready to integrate new tools at a moment’s notice.
Not every load can be that highly sought, top-paying “big fish.” Even so, it takes a fairly consistent stream of well-paying loads to build a career as a thriving freight agent. Too many inefficient loads will keep your business spinning in circles rather than moving forward.
It takes a well-thought plan to find loads that pay well. Here are several ideas for how to make it happen:
Freight agents don’t physically hand their customers a product, and in many cases they don’t even get the chance to meet them face to face, but that doesn’t make their customer service any less important. In the shipping industry, thoughtfully crafted customer service is often the difference between a loyal clientele and constant, frustrating turnover.
So many online freight agent job postings, so little time. A professional agent looking for his or her next job can quickly become lost in a virtual sea of seemingly wonderful online opportunities. They always sound so great, right?
Before jumping into a new position, it makes sense to consider what to look for in a freight agent opportunity. There are many brokers to choose from, but no two options are created equal.
Here are several tips on how to select the best freight agent opportunities:
Becoming an independent freight agent isn’t for every single person in the industry. However, if planned well, the move from internal account representative or logistics coordinator to independent agent can be an incredibly liberating experience, giving you the freedom to concentrate on what you do best: find and cultivate leads into customers.
We believe in trying to find a different load for a Carrier, who wants to be home for the weekend to spend time with his family… Taking care of some of the extra headaches for a Shipping Manager so he can spend more time with his family… or making sure our Agents and Employees get the time they need to spend with their own families. We consider each of these part of the our Freight Tec Family as well.
The following are letters of appreciation from our Freight Tec Agents:
Thank you both so very much for the yummy Christmas treats, and the unexpected Christmas bonus. How very generous of you both!! It was a much-needed surprise.
I really appreciate what you both do to make this such an enjoyable place to work. I have never worked for a company where I look forward to coming to work every day.
Merry Christmas to you and your families!!
Thank you again,
Brent, I just wanted to reach out and thank you for your help and advice a few months back. I especially want to thank you for the referral to Freight-Tec. They have been absolutely amazing to work with! The transition has been seamless with the help of a great support staff in Freight-Tec. they were everything that I was looking for when I made the switch. This has been a blessing in every way for my family, especially financially. I will make 5X my previous salary as a Western U.S sales manager with another brokerage. I couldn’t be happier with your advice and I am so happy that I listened to you & followed your advice because I did have my mind made up at the time to try this a different way. There are a lot of bad brokerages out there and the good ones are not easy to find. Especially difficult to find a company that treats you the way Freight-Tec does. Thanks again!!!
Hope you are doing well
Believe me, all the gratitude is directed towards you and Carrie and your entire team that I have worked with. I am amazed how easy this process is and how wonderful the support has been from your office. This has been such an amazing transition and all the words can’t describe how easy and wonderful you and your office has been in helping me to be successful. I have never 1 time not received help immediately and far beyond my expectations every time I have reached out. Also, you guys have signed up some very large accounts in minutes. Compared to my last company that took days (literally). I love the positive vibe that I get from your office and it makes the world of difference.
Thank you for EVERYTHING!
I wanted to say thank you for the help and support in the past week and a half. I have been out with my eye surgery and I appreciate everyone helping from support, collections, carrier set up and everything else. I have been working mostly remote from my phone and laptop as I have to have limited exposure to light so it’s been difficult but your help has been very appreciated: It is great to be a part of such a dynamic organization and the little things you all help with go a very long way. A very special thanks to Barbara for dealing with my not so easy clients the past few weeks as well.
I look forward to continued growth with you guys. Please by all means let me know if there is anything you can critique me on so I can be sure to make your jobs easier. I hope you all have a blessed weekend with your families and enjoy the summer weather. I hope to eventually get out to the office to meet you all in person. I am extremely thankful and blessed for this opportunity. It was a very scary and tough decision to become an agent on my own but you have all made me feel like I am truly part of the Freight-Tec family and it has definitely made it so much easier.
This is a perfect example of Freight Tec’s values. If you wish to recieve this kind of support in your career, take a look at our Freight Agent Program.
If trust really is one of the main tent poles of a good relationship (and we believe that it is), then what does that mean for the bond between a freight broker and its freight agents? What does it take for a broker to create the type of trust necessary for both parties to move forward in full confidence — lacking any uneasiness?
Finding freight brokers is easy. But finding freight brokers you can trust? That’s a much more difficult task — although not impossible. Some freight brokers out there won’t utilize the unfair tactics that many of their competitors embrace.
If you’re a freight agent, it’s worth a little extra time in the selection process to make sure you find a broker who enables you to rest easy. Pinpointing the right broker is much easier if you enter your search with a good idea of what to look for, such as:
Peace of mind is one of those precious commodities that’s difficult to come by and even harder to guarantee. In the world of freight brokers, agents, shippers and carriers, peace of mind can serve as a welcomed constant amid a flurry of variables.
If you’re considering working with a freight broker, getting the company to sign an iron-clad non-compete is one of the best ways to find peace of mind in a sometimes tumultuous industry. Protecting your clients should be a priority not just for you, but for your broker as well.
A non-compete, non-disclosure document such as this one is simple yet powerful, stating the purpose and details as clearly as possible and emphasizing the interests of freight agents.
Compared to the few minutes it takes to review and sign a non-compete document, the impact is substantial. The benefits of a well-crafted non-compete include:
- Protection against taking or transferring brokers, and against jeopardizing an agent’s business
- Guaranteed right to take their business with them when the partnership ends
- Assurance that the agent has sole ownership of his or her business; no other entity has a prior right of ownership or shared ownership
- Protection of an agent’s business from the company’s internal brokerage and/or associated entities within a specified period of time after the partnership ends
- Mutual agreement that the agent and broker will not jeopardize each other’s business during their business relationship and afterward, for a specified period of time
- Monetary compensation if the non-compete agreement is breached by either party
Unwillingness by a freight agent or brokerage to adhere to guidelines such as those listed above raises questions about their intentions and integrity. Respect should go both ways in any relationship — and the agent-broker bond is no exception.
At Freight Tec, we sign a non-compete every time we partner with a freight agent. It’s a small but important component of building peace of mind.
The short answer is: Yes.
Here’s a summary:
Since January of 2014 Broker business has increased by 15%, and that grown still isn’t meeting demand.
Brokers typically make more than the national salary average; and with control that comes with the business, you have the opportunity to increase your income.
Broker bonds were raised to $75,000 in 2013, as a result, the brokerages with low credit scores shut down, bringing in a new batch of more financially secure brokers.
Freight Tec carries a $100,000 bond, and was rated in the Top 100 Broker by Inc. Magazine.
With increased demand, more robust Brokerages, and growing incomes, the business is more trustworthy and profitable than ever.
If you’re interested in changing careers and becoming a Freight Tec Agent, check out or Agent Program.