If the Shipper gives notice to ALL parties (the broker and/or the carrier) that if the load misses its appointment time that there will be penalties assessed of $____ per day or $____ hour UP FRONT (notice of “foreseeable damages”) prior to the truck even being dispatched, and ALL parties agree to these terms, then the Shipper can collect for delay charges. This notice must be in writing, and should require signatures. This falls under the “just in time” concept that the auto manufacturers use, and they pay a Premium for this guaranteed service. If you negotiate something like this with your Provider, expect to pay a premium for this type of service. Use a company that is large and financially stable enough to execute this high level service. If you use a smaller provider who has their truck break down, they may not have the ability to fix the truck fast enough to make the appointment, and they may not have the resources to pay for all the penalites from the delay. At best, your freight could sit for hours or days while you try to find another provider to move the load. Use a large, stable provider with the financial ability to support a broken down truck quickly – or any other type of delay that could cost YOU money.
A truck has the right to deliver the freight in a reasonable period of time. The driver of the truck must act in the best interest of the public. He must drive safe, obey the speed limit, follow the HOS (hours of service) regulations, and follow local laws while making every reasonable effort to deliver your freight on time, or as soon as possible. If the Driver delivers late, you cannot legally deduct delay charges from the freight bill. Lets assume you and your provider both agreed to your “Foreseeable Damages” description in writing. In the event of a missed appointment, you legally must pay the original freight bill in full, and then file a formal claim to recover your delay charges. Your claim must include receipts and other supporting evidence of your damages and costs. Wise Shippers greatly reduce their risk by obeying the law and following this process to recover damages.
Freight Tec was recently named as one of the Top Brokers in the Nation by Inc. Magazine.
What it does: A freight broker matching shippers materials with carriers in need of loads to transport.
Why it’s growing: Investment in technology that provides its customers with live tracking, logistics integration, customizable pick and supply chain management.
What’s noteworthy: The company’s revenue numbers for 2006 have put it in the top 100–out of an industry of 14,000 in the United States.